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Who We Are

Bassam Hussein

Group President

Dear Valued Customers,
Shareholders and Employees, On behalf of Doha Insurance Group, I would like to welcome you to our new website, launched in line with the recent rebranding of the group. With the rebrand, Doha Insurance Group is undergoing a new look and feel that reflects our continuous efforts to set new standards for innovation in everything we do. I would like to thank each one of you for your continuous dedication and support in embracing our pioneering spirit, and contributing to the welfare of our community. Since its inception, Doha Insurance Group has been steadfast in its commitment to meeting the comprehensive insurance needs of our customers. Today I am humbled and honored to continue in my role as President of the Group and to remain leading the market with our teams as one of the foremost solution based insurance companies in Qatar. As a local company with a long and proud heritage, we aim to help educate our customers on the positive benefits of insuring both their personal and professional lives, whilst heavily investing in systems to provide them with unparalleled service standards, and motivate them to live life to the fullest. Being pioneers in Qatar, we have accomplished great achievements including uplifting the group’s financials to be recognized by international financial firms for rating services such as Standard & Poor’s and A.M. Best, with a rating of BBB+ in 2012 and 2013; receiving the rating of A- (Excellent) by A.M. Best for financial strength in 2016; expanding into new markets and business sectors, such as reinsurance operations through establishing the Mena Reinsurance arm in 2015; and strategically restructuring and recruiting top executive team members to pursue and implement the group’s strategic goals in early 2017. As we look forward to the future, we know that our continued success rests squarely upon our ability to deliver premium services and solutions in the manner that has made the Doha Insurance Group a leader today, and our aptitude to demonstrate genuine concern for our clients and, above all, to serve them with integrity. We will also be focused on implementing the group’s expansion strategy across the Mena region on short and medium terms, with an eye on expanding internationally into the European market. I would like to thank everyone again for contributing to the great achievements accomplished by our group today, and to more success and prosperity in the future.

Jassim Al-Moftah

CEO

Dear Valued Clients and Employees,
It is with great pride that I reflect on the astounding milestones that Doha Insurance Group has been constantly achieving since its inception in 1999, thanks to the great vision of our leaders in the State of Qatar, that have established sound pillars for a strong national economy across all sectors. Thanks to the efforts of our Board of Directors and the strategic plans that we have developed, the Group’s team has accomplished many achievements to date and we are looking forward to many more milestones to come. As the CEO of Doha Insurance Group, I am extremely proud with what we have accomplished thus far, and even more excited about our outlook for an equally promising future. Throughout the years, DIG has served as a trusted insurance partner to businesses and individuals, constantly striving to deliver innovative and tailor-made solutions, with a vested interest in our consumers’ lifestyle, starting from personal and individual products to commercial and industrial requirements. Our mission, from the very beginning, is to provide discerning solutions that drive success for our clients, who have entrusted us to manage their exposure with various corporate and individual risks. We prefer to think of our clients as partners, and we will always strive to ensure our partners’ success and peace of mind. Success to our shareholders and partners is a correlating factor for the group. At DIG, we continuously venture to offer an exciting environment that values and rewards our clients and employees equally. As we are future focused, we resonate with our market’s need for a fast paced, high tech means of communication across all our operations, and therefore tailor make solutions to respond to those needs. Having led the insurance segment in Qatar for many years, we have achieved a number of milestones including; a full collaboration with Qatar Central Bank to apply governance guidelines and legal requirements, established a Risk Management and ERM unit as another layer of internal controls, fine-tuned and reviewed underwriting and reinsurance covers/guidelines and conducted a complete analysis based on micro-level performance of categories of risk. Our aim for the near future is to remain recognized as the most innovative, customer focused and pioneering insurance Group in the region and beyond. We aim to achieve this through increasing streams of income to the group by adding new profit centers, explore branch and distribution channel opportunities regionally and globally and invest in technology to enhance efficiency of our products and solutions offered to our valued clients & partners. Our Clients, who are always at the heart of our existence, will always be our priority. We will continue to improve our offering in the industry, innovating every step of the way, to ensure our operations are transparent, efficient and in line with the ever-evolving market needs. On behalf of Doha Insurance Group, I would like to sincerely thank you, our valued customers and stakeholders for your continued support in ensuring that we remain a market leader in Qatar and worldwide.

Privacy Policy

Privacy

INTRODUCTION

Doha Insurance Group Privacy Policy

Last updated: 14th November 2025

1. About Doha Insurance Group (the Controller)

Doha Insurance Group Q.S.P.C. (“DIG”, “we”, “our”, “us”) is a publicly listed company regulated by the Qatar Central Bank (QCB) and licensed to provide insurance and reinsurance services.

Registered Address: 213, C Ring Road, Doha, Qatar

Commercial Registration Number: 22844

Contact Centre: +974 44292777

Official Website: online.dig.com.qa

Data Protection Officer (DPO): [email protected]

2. Purpose and Scope

This Privacy Policy explains how DIG collects, uses, stores, shares, and protects Personally Identifiable Information (PII) in accordance with Qatar’s Personal Data Privacy Protection Law (PDPPL), ISO/IEC 27701:2019, and Qatar Central Bank (QCB) regulations. It applies to all DIG services, including websites, mobile apps, call centres, brokers, branches, and subsidiaries, and to all visitors, customers, employees, contractors, and third parties interacting with DIG’s products, services, and digital platforms.

3. Definitions

Personal Data (PII): Any information relating to an identified or identifiable natural person.

Data Subject: The individual whose personal data is processed.

Controller: Entity determining the purposes and means of processing personal data.

Processor: Entity processing personal data on behalf of the controller.

Consent: Freely given, specific, informed, and unambiguous indication of the data subject’s wishes.

Data Breach: Any incident leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data.

4. Categories of Personal Data We Collect

5. Data Collection and Processing Practices

DIG collects only the minimum personal data necessary for legitimate business purposes. Data is collected via online forms, applications, and other interactions, and is regularly reviewed to ensure minimization. Special categories of data (e.g., health, biometrics) are only collected with explicit consent and where legally required.

6. Legal Basis for Processing

DIG processes personal data based on:

- Contractual necessity: To deliver requested products/services.

- Legal obligation: To meet regulatory requirements (QCB, AML, MoPH).

- Legitimate interest: For business development, fraud prevention, and security.

- Consent: For direct marketing or where required by law.

- Vital interest: For emergencies.

7. Data Subject Rights

You have the right to:

- Access, correct, or delete your data.

- Restrict or object to processing (including marketing).

- Withdraw consent at any time.

- Request portability.

- Be notified of breaches within 72 hours.

- File a complaint with DIG or the National Cyber Security Agency (NCSA).

8. Consent Management

DIG obtains valid, informed consent before collecting or processing personal data. Consent requests are presented separately from other terms, written in plain language, and specific to each purpose. Consent is recorded, securely stored, and can be withdrawn at any time. Explicit consent is required for sensitive data. Cookie consent: Non-essential cookies are only set after explicit, informed user consent. Users can accept, reject, or customize preferences via a cookie banner.

9. Security and Confidentiality Measures

DIG applies security controls in accordance with ISO 27001, 27701, and 22309 standards. These controls include, but are not limited to:

- Encryption and pseudonymization.

- Role-based access and multi-factor authentication (MFA).

- Continuous security monitoring.

- Disaster recovery (DR) with backup in a secondary data center located in Qatar.

- Secure disposal of data at end-of-life.

- Privacy by Design and Default in all systems and processes.

10. Third-Party Sharing and Cross-Border Transfers

We may share data with subsidiaries, reinsurers, brokers, adjustors, TPAs, technology providers (hosting, cloud, payment gateways), regulators and authorities (QCB, MoPH, courts). International transfers: Your data may be transferred outside Qatar. DIG ensures compliance using Binding Corporate Rules, contractual safeguards, and adequacy decisions. DPIAs are conducted for high-risk transfers.

11. Retention and Disposal

- Policy term + 10 years.

- AML/KYC: minimum 15 years (QCB rules).

Data is securely deleted or anonymized after retention ends. DIG maintains defined retention periods, secure deletion, and records of disposal for compliance.

12. Automated Decision-Making

DIG may use automation for underwriting, fraud detection, and claims. You may request human review and contest decisions.

13. Children’s Data

DIG applies special safeguards for minors under 18. Parental/guardian consent is required. Child data is processed with enhanced security, age verification, and child-friendly privacy notices.

14. Compliance Monitoring and Breach Notification

DIG monitors compliance through regular audits, training, and management reviews. Any data breach is promptly reported to QCB, NCSA, and affected data subjects as required. Breach registers and incident logs are maintained, and corrective actions are taken to prevent recurrence.

15. Contact Us