Doha Insurance Group (DIG) – Qatar's most trusted insurance

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Who We Are

Bassam Hussein

Group President

Dear Valued Customers,
Shareholders and Employees, On behalf of Doha Insurance Group, I would like to welcome you to our new website, launched in line with the recent rebranding of the group. With the rebrand, Doha Insurance Group is undergoing a new look and feel that reflects our continuous efforts to set new standards for innovation in everything we do. I would like to thank each one of you for your continuous dedication and support in embracing our pioneering spirit, and contributing to the welfare of our community. Since its inception, Doha Insurance Group has been steadfast in its commitment to meeting the comprehensive insurance needs of our customers. Today I am humbled and honored to continue in my role as President of the Group and to remain leading the market with our teams as one of the foremost solution based insurance companies in Qatar. As a local company with a long and proud heritage, we aim to help educate our customers on the positive benefits of insuring both their personal and professional lives, whilst heavily investing in systems to provide them with unparalleled service standards, and motivate them to live life to the fullest. Being pioneers in Qatar, we have accomplished great achievements including uplifting the group’s financials to be recognized by international financial firms for rating services such as Standard & Poor’s and A.M. Best, with a rating of BBB+ in 2012 and 2013; receiving the rating of A- (Excellent) by A.M. Best for financial strength in 2016; expanding into new markets and business sectors, such as reinsurance operations through establishing the Mena Reinsurance arm in 2015; and strategically restructuring and recruiting top executive team members to pursue and implement the group’s strategic goals in early 2017. As we look forward to the future, we know that our continued success rests squarely upon our ability to deliver premium services and solutions in the manner that has made the Doha Insurance Group a leader today, and our aptitude to demonstrate genuine concern for our clients and, above all, to serve them with integrity. We will also be focused on implementing the group’s expansion strategy across the Mena region on short and medium terms, with an eye on expanding internationally into the European market. I would like to thank everyone again for contributing to the great achievements accomplished by our group today, and to more success and prosperity in the future.

Jassim Al-Moftah

CEO

Dear Valued Clients and Employees,
It is with great pride that I reflect on the astounding milestones that Doha Insurance Group has been constantly achieving since its inception in 1999, thanks to the great vision of our leaders in the State of Qatar, that have established sound pillars for a strong national economy across all sectors. Thanks to the efforts of our Board of Directors and the strategic plans that we have developed, the Group’s team has accomplished many achievements to date and we are looking forward to many more milestones to come. As the CEO of Doha Insurance Group, I am extremely proud with what we have accomplished thus far, and even more excited about our outlook for an equally promising future. Throughout the years, DIG has served as a trusted insurance partner to businesses and individuals, constantly striving to deliver innovative and tailor-made solutions, with a vested interest in our consumers’ lifestyle, starting from personal and individual products to commercial and industrial requirements. Our mission, from the very beginning, is to provide discerning solutions that drive success for our clients, who have entrusted us to manage their exposure with various corporate and individual risks. We prefer to think of our clients as partners, and we will always strive to ensure our partners’ success and peace of mind. Success to our shareholders and partners is a correlating factor for the group. At DIG, we continuously venture to offer an exciting environment that values and rewards our clients and employees equally. As we are future focused, we resonate with our market’s need for a fast paced, high tech means of communication across all our operations, and therefore tailor make solutions to respond to those needs. Having led the insurance segment in Qatar for many years, we have achieved a number of milestones including; a full collaboration with Qatar Central Bank to apply governance guidelines and legal requirements, established a Risk Management and ERM unit as another layer of internal controls, fine-tuned and reviewed underwriting and reinsurance covers/guidelines and conducted a complete analysis based on micro-level performance of categories of risk. Our aim for the near future is to remain recognized as the most innovative, customer focused and pioneering insurance Group in the region and beyond. We aim to achieve this through increasing streams of income to the group by adding new profit centers, explore branch and distribution channel opportunities regionally and globally and invest in technology to enhance efficiency of our products and solutions offered to our valued clients & partners. Our Clients, who are always at the heart of our existence, will always be our priority. We will continue to improve our offering in the industry, innovating every step of the way, to ensure our operations are transparent, efficient and in line with the ever-evolving market needs. On behalf of Doha Insurance Group, I would like to sincerely thank you, our valued customers and stakeholders for your continued support in ensuring that we remain a market leader in Qatar and worldwide.

Mandatory visitors insurance

" I had a very positive experience with Doha Insurance. Their team is professional, responsive, and very helpful throughout the entire process. They clearly explained the policy details and helped me choose the best coverage according to my needs. The customer service was excellent — all my questions were answered quickly and politely. The process was smooth, transparent, and efficient. It is reassuring to deal with a company that values its customers and provides reliable support. I highly recommend Doha Insurance to anyone looking for trustworthy and professional insurance services in Qatar. "

JAKER HOSSAN

" I had a very good experience with the customer service support on WhatsApp. The response was quick, clear, and helpful, and the staff were friendly and supportive throughout the conversation. One area of improvement would be the service branch, where there is usually a long queue due to a limited number of dealing officers available. Increasing staff at the branch would help reduce waiting time and improve the overall customer experience. Overall, I appreciate the efficient WhatsApp support and the polite attitude of the staff. "

Mustafa Javed

" This is my first experience with dealing with car insurance in Doha. I have never been more pleased with customer service who walked me through the process with respect. A special shout out to Ahmed who made me feel like I could really trust this group. "

Rod B

" I recently arranged my insurance through Doha Insurance Group with the assistance of Mr. Ahmed, and the experience was excellent from start to finish. He was professional, responsive, and clear in explaining the available options. The entire process was seamless, with no delays or confusion. The online payment gateway was secure and very easy to use, which made completing the transaction quick and convenient. I also received a discount for being part of one of their listed companies, and this was handled smoothly. Overall, it was a highly positive experience, and I would gladly recommend Mr. Ahmed and Doha Insurance Group. "

Dr Khalid Shariff

" I did purchase my mandatory health insurance for visiting qatar from QIC and it didn’t connect to the visa in Metrach i kept calling and messaging but no one bothered to replay then i decided to buy from shamel and also it didn't connect to the visa but i send whats up msg immediately i receive answer by human (Mr. Omer he was really professional and fast acting and fixed the nationality that was my mistake, i highly recommend them dont go for any other company Thanks 🙏 Shamel insurance thanks Omer best service ever "

Heda

" I would like to express my sincere appreciation for your excellent service. I have renewed my insurance policy with your company, and once again, the experience was smooth and professional. Your team has been extremely helpful, responsive, and supportive. Thank you for the outstanding service. "

shehab deeb aboubakr

" I would like to express my sincere appreciation for the excellent service provided by the insurance company, with special recognition to Ms. Rawan. Her dedication, professionalism, and continuous follow-up throughout the entire process were truly exceptional. Ms. Rawan demonstrated a high level of expertise in preparing and explaining the quotation, ensuring everything was clear, accurate, and delivered in a timely manner. Her communication skills, attention to detail, and customer-focused approach made the experience smooth and stress-free. In addition, her commitment to customer service standards reflects the company’s strong values and professionalism. She went above and beyond to ensure satisfaction, and her responsiveness and support were greatly appreciated. I highly commend Ms. Rawan for her outstanding performance and professionalism. This level of service truly deserves a five-star rating, and I would confidently recommend this insurance company based on my experience. "

Issam Dannawui

" I would like to sincerely thank Ms. Layan for her outstanding service and support. She assisted me over the phone with renewing our car insurance and made the entire process smooth and stress free. Her prompt responses, professionalism, and positive attitude truly stood out. Layan was extremely kind, patient, and helpful throughout the call, and she handled everything with great efficiency and care. It was a pleasure speaking with her, and her excellent service reflects very positively on the organization. "